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MILANO PRO SPORT RETURNS POLICY

We hope you love your purchase, but we know sometimes it just doesn't work out and that's OK. Should you wish to return the item, you can.

HOW DO I RETURN SOMETHING TO YOU?

You can return your item back to us within 14 days of receipt for a full refund or an exchange. (Just make sure your item(s) are in their original resalable condition) 

Just fill in the return form, please make sure you fill in all the important details like your name/order number and whether you would like a refund or an exchange. We can not process your return without this crucial information.

Parcel the item(s) back up, with the filled in return form and sent to our returns department, via a tracked & signed for service. It is up to the customer to cover the returns postage costs.

During busy sale periods it can take up to 10 working days for your return to be processed.

WHAT IS THE RETURN ADDRESS?

Returns Department
Milano Pro-Sport
The Arena
65 Bow Lane
Preston
Lancs
PR1 8ND,  UK

Please send the item(s) back to us via a tracked service within 14 days of receipt. For peace of mind please keep a copy of the postal receipt.  Please note the label provided in your parcel is just an address label, we do not currently offer a pre paid return label.

 

I NEED A DIFFERENT SIZE?

If you need an exchange please send the original item(s) back on a tracked service, with the original labels attached within 14 days of receipt, and the returns form filled in with the exchange box ticked and the new size requested.

Customers returning items for exchange will be required to pay the return postage and the replacement item postage. We will contact you when we receive your return regarding any price difference.

WHAT ARE THE TERMS & CONDITIONS OF THE ITEM(S) RETURN STATE?

The item(s) must be in a perfect, resalable condition with all the original labels and tags attached. 

Footwear must be tried on carpeted surfaces, to prevent scratches or scuffs to the soles. 

Any custom-made garments are strictly non-returnable unless faulty. No refunds can be given once production has commenced. 

Garments that are personalised with Diamante Initials are non-returnable unless faulty.

Any garments that are returned for repair must be returned in a clean condition. Milano Pro Sport reserve the right to not handle soiled goods. Any goods that are returned in an unclean condition will be returned to the customer. 

Milano Pro Sport will not accept responsibility for any leotard which has been altered in any way without the Company’s prior consent. This may include, but not exclusively, adding badges, logos, print, diamantes, sewing etc. 

THE ITEM I HAVE RECEIVED IS DEFECTIVE

On the rare occasion that the item(s) you receive is damaged during transit or is a manufacturing fault, please get in touch with us via sales@milano-pro-sport.com. 

In most cases, you will need to return your item(s) for assessment by our returns department. Please send the item back via a tracked service. 

Once the item has reached our returns team, they will inspect the item(s) to determine the cause of the fault and whether you are entitled to a repair, refund or exchange. 

Any garments that are returned for repair must be returned in a clean condition. Milano Pro Sport reserve the right to not handle soiled goods. Any goods that are returned in an unclean condition will be returned to the customer. 


HAVE YOU GOT MY ORDER BACK?

If you have traced the parcel and it has been signed for at our address, please be patient during busy periods as it can take up to 10 working days for us to process your return. 

If you need to contact us to see if your parcel has made it back to us, please write your postcode/order number on the back of the parcel, therefore making it easier for us to locate it if we have a backlog to work through.

We will try our hardest to work through them as fast as possible, and we shall email you as soon as the refund/exchange/credit note has been processed. 

WHEN WILL THE FUNDS APPEAR BACK IN MY ACCOUNT?

Any refund will be automatically issued to the payment you used to place the original order. This typically takes 3-7 working days in the UK, depending on your payment method issuer.

Please be aware that Milano Pro Sport can not speed up this process, this is down to your bank. We also regret that any postage and packaging costs cannot be refunded.

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