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Gift Vouchers

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Gift Vouchers Information

Purchasing Gift Vouchers

  • You can choose the value of the gift voucher you'd like to purchase
  • Gift vouchers are sent via email to recipients on the date you specify during the purchase process
  • Please note that any gift vouchers you purchase will expire after 12 months from date of issue
  • Payment for gift vouchers is charged on the date of purchase rather than the issue date
  • Please note that once you've ordered a gift voucher, your order needs to be verified before we can send you an email confirmation to confirm that your order has been successful
  • Once you receive confirmation, the gift voucher will be valid and can be cancelled within 1 hour of confirmation - after this time, it is not possible to cancel the order
  • You will not be reimbursed for unused vouchers after the cancellation period
  • You may purchase more than one gift voucher at the same time
     

Redeeming Gift Vouchers

  • To redeem a gift voucher, you must be registered with our store, using the same email address that received the voucher
  • Once registered, just enter in the discount code provided during the checkout process
  • Gift vouchers must be redeemed on our online store within 12 months from the date of issue as they will expire after this period
  • You can redeem your voucher against an order which have a higher value, and pay the outstanding amount via any of our usual payment methods
  • If you wish to use your voucher against an order which has a lower value, we will credit the balance to your customer account as eWallet credit, which you can use in future purchases (before the expiry date of your voucher)
  • Gift vouchers cannot be used to purchase further gift vouchers, and unwanted gift vouchers cannot be returned
  • Items bought using gift vouchers can be returned or exchanged, however they cannot be refunded for cash. In the event of a return, a gift voucher matching the amount and expiry date of the original voucher used will be issued, and only additional monies paid over the gift voucher amount will be be refunded

 

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